Shipping Policy

Effective Date: September 21, 2026

Thank you for shopping with Ibn Ziya Perfumes. We are committed to delivering your order safely and on time.

1. Order Processing

• Orders are generally processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays may be processed on the next business day.

• Once your order has been shipped, you will receive a shipping confirmation and tracking details, where available.

2. Delivery Time

Estimated delivery within India is generally 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Remote and certain rural locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Ibn Ziya Perfumes may offer free shipping promotions subject to the terms mentioned during the promotion.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number through your registered phone number or email address.

You can use the tracking information provided by the courier to check the status of your shipment.

5. Delayed or Lost Orders

If your order is delayed beyond the estimated delivery period, please contact us with your order number so that we can assist you.

If a shipment is confirmed as lost by the courier, we will work with the courier to resolve the issue and, where applicable, arrange a replacement or refund according to our policies.

6. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information, including their name, address, PIN code, and phone number.

If an order is returned because of an incorrect or incomplete address, unavailable recipient, or repeated delivery attempts, additional shipping charges may apply for reshipment.

7. Damaged Packages

Please inspect your package when it arrives. If the package appears damaged, leaking, or tampered with, please take photographs or a video of the package before opening it and contact us as soon as possible.

We may request photographs, videos, or other information to investigate the issue with the courier.

8. International Shipping

At present, Ibn Ziya Perfumes ships within India unless international shipping is specifically offered at checkout.

For international orders, the customer may be responsible for applicable customs duties, taxes, or other import charges.

9. Contact Us

If you have any questions regarding your shipment or delivery, please contact Ibn Ziya Perfumes through the contact details provided on our website.

Ibn Ziya Perfumes
Email: [Your Email Address]
Phone/WhatsApp: +919956666650
Business Address: bilgram hardoi 241301